FAQ
Answers to the questions we're asked most often about how we work, our pricing and how your booking is protected.
Do I need to know which resort I want?
No. Choose “I'd like advice” and tell us what you need from your trip.
Does it cost more to book through you?
No. You pay the same price as booking directly with the supplying accommodation agency. The agency pays our commission, and we don't charge a customer booking or administration fee.
How is it more trustworthy than other booking platforms?
We book directly with the property's professional letting agent, which specialises in holiday stays. You have a direct contract with the agency and a professional point of contact in resort.
There is no individual host who can decide to withdraw your stay: your confirmed booking is protected from discretionary host cancellation. Confirmed bookings remain subject to the agency's booking terms, including any exceptional circumstances or changes permitted by those terms.
What can you arrange?
Chalets, apartments and hotels, with a tailored accommodation proposal around your group, dates and preferences.
Do you organise flights, transfers, ski passes, ski hire or other extras?
Not yet, but these services are coming soon. In the meantime, we're happy to advise you on the best deals for each resort.
What happens after I enquire?
- Share your requirements
- Our team will review
- Receive multiple accommodation options tailored to your requirements.
- Review again, or book your trusted stay with 100% confidence
How our pricing works
The same price as booking direct.
You pay the same price as booking directly with the supplying accommodation agency. The agency pays us a commission from that price; our commission is not an extra charge added to your booking.
We don't charge you a booking or administration fee. You receive personal help finding your accommodation, without paying more for booking through us.
Your accommodation is booked directly with the property's own letting agency. You have a clear booking confirmation, direct contract with the agency, and a professional point of contact in resort for your stay, with the reassurance of dealing with the people responsible for the property.
- Same price as booking direct with the supplying agency
- Commission paid by the agency
- No customer booking or administration fee
- Booked directly with the property's own letting agency
- Professional contract - no host to cancel your stay